Last Updated: 15/04/2026
Welcome to Televra (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://televra.com and interact with us to purchase our IPTV services.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
1. Information We Collect
Because we do not require users to register or create accounts on our website, the personal information we collect is minimal and mostly limited to what you voluntarily provide to us when contacting us for a subscription.
Personal Information You Provide to Us:
When you reach out to us via WhatsApp, Email, or our website contact forms to inquire about or purchase a subscription, we may collect:
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Your name or username.
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Your email address.
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Your phone number (if contacting us via WhatsApp).
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Information regarding your device type (e.g., Firestick, Smart TV) so we can provide the correct setup instructions.
Automatically Collected Information (Cookies & Analytics):
Like most websites, we automatically collect certain information when you visit, use, or navigate the site. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and referring URLs. We use this information primarily to maintain the security and operation of our website, and for our internal analytics.
2. How We Use Your Information
We use the personal information collected via WhatsApp or Email for a variety of business purposes described below:
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To deliver and facilitate delivery of services to the user: We use your information to send your IPTV login credentials, portal URLs, and setup guides.
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To fulfill and manage your orders: We use your information to manage your subscription status, renewals, and payment communications.
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To provide customer support: We use your information to respond to your inquiries, troubleshoot device issues, and solve any potential problems you might have with the service.
3. How We Handle Payments
We do not process payments directly on this website. We do not use e-commerce platforms and we do not collect or store credit card numbers, bank details, or financial information on our website servers.
When you request a subscription, all payment instructions, links, or details are provided to you securely and directly via WhatsApp or Email.
4. Will Your Information Be Shared with Anyone?
We do not sell, rent, or trade your personal information to third parties.
We only share information with third parties in the following strictly limited situations:
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Communication Platforms: We use third-party platforms like WhatsApp and standard Email providers to communicate with you. Your data (like your phone number or email) is processed by these platforms strictly for the purpose of facilitating our conversation with you.
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Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
5. Use of Cookies
We may use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
6. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, such as managing your active subscription and providing ongoing customer support. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
7. How Do We Keep Your Information Safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
8. Your Privacy Rights
Depending on your location (such as the UK and EEA), you have certain rights under applicable data protection laws. These may include the right to:
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Request access and obtain a copy of your personal information.
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Request correction or deletion of your personal information.
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Restrict the processing of your personal information.
If you would like to exercise any of these rights, please simply send us a message on WhatsApp or email us. We will consider and act upon any request in accordance with applicable data protection laws.
9. Changes to This Privacy Notice
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this page. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
10. How to Contact Us
If you have questions or comments about this notice, you may contact us via:
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Email: contact@televra.com
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WhatsApp: click on WhatsApp logo in right down side.
